Offer Consistent Good Service
Consistent good service is far better than inconsistent excellent service. --Deena Katz
Consistent good service is far better than inconsistent excellent service. Consider the story of the carpenter who was renovating a kitchen for a new client. He worked for about three weeks on the kitchen and finished the job on an afternoon when the owner wasn't home. As he left, he deposited two dozen red roses on her kitchen counter, along with his invoice for the completion of the work. Arriving home, the woman was overwhelmed by the gesture and told all her friends what a wonderful job the carpenter had done.
-Deena Katz is an associate professor in the personal financial planning division at Texas Tech University, in Consistency Is Key
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